Experience
MSP Field Engineer
Provided on-site IT support to small business clients, including hardware provisioning and repair, network troubleshooting, and Active Directory / Entra account management.
Desktop Support
Supported end-user hardware and software issues, managed device provisioning, and handled escalations beyond initial help desk triage.
Help Desk
Started in IT support handling day-to-day tickets, password resets, and basic troubleshooting — building the foundation for everything that followed.
Core Skills
Active Directory
Entra ID
Windows Server
Networking
Hardware Diagnostics
Basic Scripting
Linux (Arch)